Refund policy

Satisfaction Guarantee

Herbalife guarantees the quality of products that carry the Herbalife name and certifies that they meet high standards of freshness and purity.

We are confident that all Customers (Preferred Customers and retail customers) will find our products satisfactory in every way. However, if for any reason, a Customer is not completely satisfied with any Herbalife product purchased directly from us or from an Herbalife Distributor, the Customer may request a refund from us or from the Distributor, and the Customer may return it for a refund or product exchange within 30 days from the date the Customer receives the product.

The Customer may obtain their refund or exchange either from Herbalife or the Distributor from whom the product was purchased. The Customer will be asked to return the unused portion of the product, or the original product labels, or the empty product containers, along with a copy of the Retail Order Form.

Herbalife’s Satisfaction Guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused.

This Herbalife Satisfaction Guarantee does not affect your statutory rights.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item or have items missing, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.